Create Customer Journey Map: How to Make Using Three Outstanding Ways
We have our very own reason for making a customer journey map. Whether you only want to try it, an assignment you need to submit in class, or a task you need to do to know your customers. Be that as it may, it will always be great to use an effective customer journey map maker, so you will be able to create such a map like never before. On this note, we want to introduce to you the three most effective map makers that will help you create a customer journey map for your task.
- Part 1. Best Way to Create a Customer Journey Map Online
- Part 2. 2 Ways to Make a Customer Journey Map Offline
- Part 3. FAQs about Creating a Customer Journey Map
Part 1. Best Way to Create a Customer Journey Map Online
If you want to know how to draw a customer journey map without requiring you to download any software apps on your device, then you should use an online program. Furthermore, it will better help you if you use a specific program and one with the best attributes, like MindOnMap. This online tool is an all-out program that gives excellent stencils and options for your customer journey mapping task. Such stencils that you will surely enjoy are the hundreds of various shapes, arrows, themes, styles, fonts, and so on, as you use its flowchart maker. Furthermore, you will also love how this simple tool allows impressive things to be done on your map as you use its mind map maker. Imagine it enables you to insert links, personal comments, images, and connectors to make your customer journey map more remarkable.
Not just that, but this tool also comes with great cloud storage, allowing you to keep numerous maps and other illustrations for a few months. Additionally, it lets you share your projects in the simplest, quickest, and safest way. On top of that, you can grab everything said and the others unmentioned, all for free! Let’s have the full guidelines for using MindOnMap to create a map for your customer journey.
Secure Download
Secure Download
First of all, you need to go to the official website of MindOnMap. Then, access the New menu, and choose the template that you will need.
Then, upon reaching the main interface, you will see the stencils and elements you will need for your customer journey map. In the middle of the canvas is this Main Node; click it and press ENTER to add subnodes. Add more subnodes as you need to supply the information you need to put on your map.
Now start renaming the nodes that you added. Then you may also put images, links, and comments on a map for additional visuals. You can locate the said options at the top part of the tool. Then, you can also modify each node's shape, colors, and styles to make it more presentable by accessing the options on the right.
Finally, to save your map kindly hit the Export button at the top right corner of the interface. After that, choose the file format you want to use for your output.
Part 2. 2 Ways to Make a Customer Journey Map Offline
Now let’s have a peek at the best offline programs that can answer your how-to design a customer journey map without the internet question.
1. Using PowerPoint
One thing that makes PowerPoint the best choice is its ability to work even without the internet. Yes, this Microsoft office suit for presentation is workable in doing a customer journey map even without being online. Moreover, Powerpoint has been very benevolent in providing various elements that will help you create various illustrations, like a customer journey map. Likewise, one of its best assets is the SmartArt feature, where you can easily choose a ready-made template that you can use on your task. On the other hand, many are still challenged in using it, for it is not a tool for every level. Nevertheless, if you are patient in the process, then you can follow the simple guidelines on how to develop a customer journey map.
Launch PowerPoint and bring a blank and neat slide page. This means you must delete the title boxes built into a new slide. Then, go to the Insert tab, click the SmartArt option, and choose the template you want for your customer journey map.
After that, you may start labeling the nodes accordingly. At the same time, you may also access options at the top portion that will let you design the map.
Finally, once you are done, you can just click the Save tab at the top of the File. Otherwise, click the File menu and choose Save As or Export.
2. Using FreeMind
FreeMind is a free and open-source software that is used for mind mapping. Furthermore, it is a straightforward interface developed for structured diagrams, technically software under GNU. Moreover, this software is a cross-platform licensed tool which means FreeMind is accessible and adaptable for various operating systems such as Linux, Mac, and Windows. However, for you to acquire it, your device must have Java software. Meanwhile, this FreeMind is equipped with great options and impressive attributes, such as icons, selections on graphical links, and folding branches, that you can use on your customer journey map creation.
Launch the software, go to the File menu and choose New to have a new canvas.
Then, start working on the node by expanding it when you hit the ENTER tab. Go on and build up your map accordingly by using the elements it provides.
After that, feel free to save your map by hitting the File tab and selecting Save As option.
Further Reading
Part 3. FAQs about Creating a Customer Journey Map
How can I print my customer journey map in MindOnMap?
To print your customer journey map in MindOnMap, just press the CTRL+P keys. However, you have to make sure that your printer is already connected to your device.
Can I insert a photo on my customer journey map using PowerPoint?
Yes. However, there are templates on PowerPoint that won’t allow you to insert a photo.
How can I export my customer journey map in PDF?
To export the map in PDF format, you must click the Export tab of MindOnMap, and select PDF.
Conclusion
You can now easily create a customer journey map using the three remarkable tools in this post. The two offline tools are the best as standalone offline tools, but when it comes to usability, you might find them complex. Thus, if you want an easy-to-use mind-mapping tool, then use MindOnMap.
